Help Center

Frequently Asked Questions

Everything you need to know about our living, fermented foods — from how they're made and shipped to how to store and enjoy them, plus how our gut and oral microbiome testing works.

Getting Started Products & Ingredients Gut + Oral Testing Shipping & Packaging Storage & Shelf Life Health & Usage Orders, Returns & Account

Getting Started

New to living, fermented foods? Start here.

Products & Ingredients

What goes in, how it is made, and what to expect.

Gut + Oral Testing

How the microbiome kits work, including the new oral add-on.

Shipping & Packaging

How your living products travel to you.

Storage & Shelf Life

Keeping your ferments alive and at their best.

Health & Usage

How to enjoy our foods as part of a daily ritual.

Orders, Returns & Account

Payments, changes, and getting help.

Still have questions?

Can't find what you're looking for? Explore our story and the science behind living foods, or browse the full collection.

Frequently Asked Questions

Getting Started

What is Wild Origin Brands?

What does "living" or "raw" food actually mean?

What is the difference between probiotics and prebiotics?

I've never eaten fermented foods. Where should I start?

Products & Ingredients

How are your sauerkrauts made?

Are drinks part of Phase 1?

Are your products organic and non-GMO?

Are your products vegan, gluten-free, or alcohol-free?

Do the test results recommend supplements?

Gut + Oral Testing

What is the Gut + Oral Microbiome Kit?

Can I buy the oral microbiome test by itself?

What does the oral microbiome test measure?

Can the oral test diagnose gum disease, cavities, or bad breath?

How much does the oral add-on cost?

Will I get one report or two?

Should I share oral results with my dentist?

Is my saliva data private?

Shipping & Packaging

How are refrigerated, living products shipped?

Why are some products only sold in multipacks?

Does the oral add-on ship separately?

Do you ship nationwide?

How long will my order take to arrive?

Storage & Shelf Life

Do I need to refrigerate everything?

How long do the fermented products last?

My kraut is bubbling or the brine looks cloudy — is it still good?

Can I freeze the products?

Health & Usage

How much should I eat or drink each day?

Are your products safe during pregnancy or for children?

Do your products make any medical claims?

Will fermented foods cause any digestive changes at first?

Orders, Returns & Account

What payment methods do you accept?

Can I change or cancel my order after placing it?

What is your return and refund policy?

How do I contact you?

Still have questions?